Terms and Conditions

Effective Date: December 22, 2024 Welcome to Brand World Imports! These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By using our platform, you agree to comply with these Terms. Please read them carefully.

1. About Us

Brand World Imports is an e-commerce company headquartered in Nairobi, with branches in China and Dubai. We specialize in offering high-quality products sourced globally.

2. Use of Our Website

  • You must be at least 18 years old or have parental/guardian consent to use our platform.
  • You agree to provide accurate and complete information when creating an account or placing an order.
  • Unauthorized use of the website or violation of these Terms may result in termination of your access.

3. Product Information

  • We strive to ensure accurate product descriptions and images; however, slight variations may occur.
  • Prices are displayed in [currency] and are subject to change without prior notice.

4. Orders and Payments

  • Orders are subject to acceptance and availability.
  • Payment must be made at checkout using approved payment methods.
  • We reserve the right to cancel or refuse any order for reasons including errors in pricing, stock limitations, or suspected fraud.

5. Shipping and Delivery

  • We deliver to specified regions and aim to meet estimated delivery timelines. Delays due to customs, logistics, or other factors are beyond our control.
  • Shipping fees, duties, and taxes (if applicable) will be outlined at checkout.

6. Returns and Refunds

  • Returns are accepted within [X] days of delivery, provided the product is unused and in its original packaging.
  • Refunds will be processed within [X] business days of receiving the returned item. Certain items (e.g., perishable goods or custom orders) may not be eligible for returns.
  • For detailed instructions, refer to our Return Policy page.

7. Intellectual Property

All content on our website, including logos, images, and text, is the property of Brand World Imports or licensed to us. Unauthorized use of this content is prohibited.

8. Limitation of Liability

Brand World Imports will not be liable for:
  • Indirect or consequential damages arising from your use of our services.
  • Losses caused by unauthorized access to your account.
  • Delays or issues beyond our reasonable control (e.g., natural disasters or regulatory restrictions).

9. User Conduct

You agree not to:
  • Use our website for illegal activities.
  • Introduce harmful software, viruses, or malicious code.
  • Exploit, duplicate, or reverse-engineer any part of our website.

10. Privacy

Your use of our platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms are governed by the laws of Kenya. Any disputes arising from these Terms will be resolved in Kenyan courts unless otherwise required by applicable law.

12. Changes to the Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting to our website, with the updated date listed at the top.

13. Contact Us

For any questions or concerns about these Terms, please contact us:
  • Email: info@brandworldimports.com
  • Phone: +254 706 069 091
  • Address: Jamia Shopping Mall, F96 – Headquarters